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We aim to respond to all enquiries within 2 working days.

Complaints procedure

If you are unhappy with our service, please email us at [email protected] with the subject line "Complaint" and a clear description of your concern.

We will:

Acknowledge your complaint within 2 working days
Investigate and provide a full response within 10 working days
Escalate internally if the initial response does not resolve the issue

If you are not satisfied with our final response, you may contact the relevant regulatory authority or seek independent advice.

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